Frequently Asked Questions

TLC Flight Nanny does not require a Health Certificate for transport. This is determined between the breeder and the buyer. Your TLC Flight Nanny will be happy to deliver any necessary paperwork along with the pet during delivery. 

Yes. You can track the flight by Googling the airline and flight number (e.g., AA#2132). Additionally, the FlightView App is very useful for real-time updates on flight times, terminals, and gates. 

A custom link will be sent a couple of days before the scheduled delivery. We accept Credit or Debit cards, Apple Pay, Shop Pay, and Google Pay.

Yes, the deposit is refundable if your TLC Flight Nanny is unable to complete the delivery.

Of course! We hope your TLC Flight Nanny has exceeded your expectations in excellent service, keeping your new family member safe on their special journey home. 

Yes, for an additional fee. We can accommodate up to two small littermates if their combined weight is less than 20 pounds in one carrier. 

TLC Flight Nannies make most deliveries without pet cabin fees. However, there are occasions that may require payment for pet fees. This additional fee would need to be paid before the completion of the delivery.

Our TLC Flight Nannies provide clean, sanitized pet carriers for safe transport, helping to keep the total cost of transport to a minimum. If you prefer to buy and keep a new pet carrier for your fur baby, we can accommodate that request for an additional fee.